Sr. Manager- Professional Services

Job Description –  Senior IT Manager 

Location: Mohali/Bangalore

About AVASO Technology Solutions

At AVASO Technology Solutions, we deliver cutting-edge IT consulting, infrastructure, and security services to empower organizations with reliable and scalable technology solutions. Our Professional Services team plays a critical role in driving client success through innovation, advanced technical expertise, and customer-centric delivery.

Position Overview

We are seeking an experienced Senior IT Manager to join our Professional Services team. This role demands a hands-on leader with deep expertise in enterprise network architecture, design, and deployment. The successful candidate will own end-to-end solutions across complex network environments—covering routing, switching, wireless, security, cloud, and hybrid infrastructures.

The Senior IT Manager will serve as a technical authority for high-impact client projects, ensuring scalability, performance, and security while mentoring junior engineers and collaborating with cross-functional teams.

Key Responsibilities

• Architecture & Design
• Lead the design of enterprise-class LAN, WAN, WLAN, and hybrid cloud network solutions.
• Define high-availability and disaster recovery strategies for critical infrastructure.
• Translate business requirements into scalable, secure technical architectures.
• Implementation & Delivery
• Deploy and configure advanced networking solutions (switches, routers, firewalls, SD-WAN, NAC).
• Architect and optimize enterprise wireless networks (Ekahau or equivalent for site surveys).
• Integrate cloud and on-premises networking solutions (Azure, AWS, OCI).
• Security & Compliance
• Design and enforce network security standards, segmentation, and zero-trust architectures.
• Implement solutions aligned with ISO, NIST, and other compliance frameworks.
• Performance & Troubleshooting
• Serve as L3 escalation point for complex incidents across server, storage, and network domains.
• Perform root cause analysis, advanced packet capture, and network performance tuning.
• Collaboration & Leadership
• Partner with internal architects, service managers, and client stakeholders to deliver tailored solutions.
• Mentor Level 1/2 engineers, guiding them in advanced troubleshooting and solution design.
• Deliver technical documentation, design diagrams, and executive-level presentations.

Skills & Qualifications

Required:

• 8–12 years of experience in network design, architecture, and deployment (enterprise-scale).
• Should have manager  IT teams earlier for 3-5 years.
• Deep hands-on expertise in:
• Routing & Switching: OSPF, BGP, MPLS, VLANs, QoS.
• Security: Firewalls (Fortinet, Palo Alto, Cisco ASA), VPN, IPS/IDS.
• Wireless: Design & optimization, Ekahau or equivalent tools.
• Data Center Networking: SAN/NAS, SDN, virtualization-aware networking.
• Proven experience leading end-to-end solution delivery for enterprise clients.
• Excellent troubleshooting and root cause analysis skills.

Preferred (Nice to Have):

• Certifications: CCNP/CCIE (Enterprise or Security), Palo Alto Firewall, Fortinet NSE 7/8, VMware NSX, Ekahau ECSE Design/Advanced.
• Cloud networking expertise (AWS Transit Gateway, Azure Virtual WAN, OCI FastConnect).

Soft Skills

• Strong leadership, mentoring, and customer-facing communication skills.
• Ability to balance architecture-level strategy with hands-on delivery.
• Excellent time management across multiple large-scale projects.
• Willingness to travel for global client engagements.