Sr. Manager - IT

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Date: Feb 17, 2025

Location: Mohali

Company: AVASO TECH PRIVATE LIMITED

Qualifications: B. Tech/B.E. Computers/IT, Graduation/PG in Computers/IT

Job Summary:

The Manager of IT Infrastructure & Applications is responsible for overseeing the day-to-day operations of the organization's IT infrastructure and application systems. This role ensures the reliability, security, and efficiency of IT systems to support business operations. The Manager will lead a team of IT professionals, manage vendor relationships, and collaborate with other departments to deliver high-quality IT services.

Key Responsibilities:

  1. IT Infrastructure Management:
    • Oversee the maintenance and support of the organization's IT infrastructure, including servers, networks, storage, and cloud services.
    • Ensure the availability, performance, and security of IT infrastructure.
    • Implement and manage disaster recovery and business continuity plans.
    • Monitor and optimize infrastructure performance, capacity, and scalability.
    • Manage data centre operations, including hardware and software upgrades.
  2. Applications Management:
    • Oversee the support and maintenance of enterprise applications.
    • Ensure applications are aligned with business needs and are scalable, secure, and reliable.
    • Manage the application lifecycle, including upgrades, patches, and retirement of legacy systems.
    • Collaborate with business units to identify and prioritize application requirements.
    • Oversee the integration of new applications with existing systems.
  3. Team Leadership:
    • Lead, mentor, and develop a team of IT professionals, including infrastructure engineers, application developers, and support staff.
    • Foster a culture of continuous improvement, innovation, and collaboration within the IT team.
    • Set performance goals, conduct regular performance reviews, and provide feedback and coaching to team members.
    • Manage staffing, including recruitment, onboarding, and retention of top talent.
  4. Vendor and Budget Management:
    • Manage relationships with IT vendors, service providers, and contractors.
    • Negotiate contracts and service level agreements (SLAs) to ensure cost-effective and high-quality services.
    • Assist in developing and managing the IT infrastructure and applications budget, ensuring cost control and efficient resource allocation.
    • Monitor and report on IT expenditures, ensuring alignment with budgetary constraints.
  5. Security and Compliance:
    • Ensure the security of IT infrastructure and applications, including compliance with industry standards and regulations (e.g., GDPR, HIPAA, PCI-DSS).
    • Implement and maintain security policies, procedures, and controls to protect against cyber threats.
    • Conduct regular security assessments and audits to identify and mitigate risks.
    • Ensure compliance with internal policies and external regulatory requirements.
  6. Strategic Planning:
    • Collaborate with senior leadership to support the development and execution of the IT strategy, aligning IT initiatives with business goals.
    • Identify and evaluate emerging technologies and trends that could impact the organization's IT infrastructure and applications.
    • Support the development and implementation of long-term IT roadmaps to support business growth and innovation.
    • Provide strategic guidance on IT investments and initiatives.

Qualifications:

  • Education: Bachelor’s degree in information technology, Computer Science, or a related field. Master's degree or MBA is a plus.
  • Experience: Minimum of 10-12 years of experience in IT infrastructure and applications management, with at least 3 years in a leadership role.
  • Technical Skills: Strong knowledge of IT infrastructure (servers, networks, storage, cloud services) and enterprise applications (ERP, CRM, etc.). Experience with cloud platforms (AWS, Azure, Google Cloud) and DevOps practices is highly desirable.
  • Leadership Skills: Proven ability to lead and develop high-performing IT teams. Strong interpersonal and communication skills.
  • Project Management: Experience managing IT projects, including budgeting, scheduling, and resource allocation.
  • Security and Compliance: In-depth knowledge of IT security best practices and regulatory compliance requirements.
  • Certifications: Relevant certifications such as ITIL, PMP, CISSP, or AWS/AZURE Certified Solutions Architect are a plus.