Senior ServiceNow Developer

The Senior ServiceNow Developer is a key technical resource within AVASO’s Enterprise Technology & Enablement function, responsible for the stability, development, and integration delivery of the ServiceNow platform. This is a hands-on role operating across platform administration, B2B API integrations, data migrations, and compliance-driven initiatives. The successful candidate will independently own client-facing deliverables end-to-end, manage concurrent workstreams, and contribute to the scalability of AVASO’s ServiceNow capability. The role requires deep technical expertise, strong ownership, and the ability to operate effectively in a fast-paced global services environment.

Remote / Mohali — AVASO Technology Solutions, Enterprise Technology & Enablement (ET&E)

The Senior ServiceNow Developer is responsible for hands-on delivery across the full ServiceNow stack: platform administration, custom application development, ITSM module configuration, B2B integrations, and data migrations. Operating within the ET&E function, the role covers both internal platform health and client-facing delivery programs, including active integration projects with enterprise clients and multi-track data migration programs with strict contractual timelines. The candidate will also contribute to governance and compliance streams, including FedRAMP readiness and GDPR alignment within the ServiceNow environment.

Platform Administration & Development

• Administer and maintain the ServiceNow production instance, ensuring platform health, performance, and availability
• Design, develop, test, and deploy custom applications, workflows, and enhancements on the ServiceNow platform
• Configure and maintain ITSM modules including Incident, Problem, Change, Request, Service Catalogue, and CMDB
• Develop business rules, client scripts, UI policies, script includes, scheduled jobs, and scripted REST APIs
• Manage platform upgrades, patch cycles, and instance cloning activities

B2B & API Integrations

• Design and implement integrations between ServiceNow and external client systems using REST APIs, SOAP, MID Server, and Integration Hub
• Support active integration projects across clients including Axalta, Zoetis, Pomeroy, GTT, and Freshservice from development through go-live
• Build and maintain integration error handling, retry logic, and operational monitoring dashboards
• Contribute to middleware evaluation and integration pattern standardisation within the ET&E function

Data Migrations

• Lead and execute data migration activities across client programs including Dell Federal, Commercial, ESG, and OCONUS tracks
• Develop and validate migration scripts, transformation logic, and reconciliation reports using Transform Maps and import sets
• Coordinate with client stakeholders on data quality validation, UAT, and cutover planning

Compliance & Governance

• Support FedRAMP compliance activities within the ServiceNow platform environment
• Contribute to GDPR policy alignment, data classification, and platform governance documentation
• Maintain SLA configuration, performance monitoring, and compliance reporting aligned to contractual obligations

Testing, Deployment & Hypercare

• Perform unit, functional, integration, and regression testing for all platform changes and new deliverables
• Lead and support UAT cycles with internal teams and client stakeholders
• Provide post-deployment hypercare coverage and conduct root cause analysis for production incidents
• Maintain technical documentation, runbooks, and operational handover materials

• Build and maintain effective working relationships with client technical contacts and integration counterparts
• Identify and flag delivery risks early, proposing mitigation actions without waiting to be directed
• Contribute to the ongoing standardisation of ServiceNow development practices and documentation within the team
• Support knowledge transfer and onboarding of team members where applicable

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent practical experience.

Experience

• 6 to 8 years of hands-on ServiceNow administration and development experience
• Demonstrated expertise in ServiceNow scripting: Business Rules, Client Scripts, Script Includes, and Scripted REST APIs (JavaScript / GlideScript)
• Proven track record delivering B2B integrations using REST APIs, SOAP, MID Server, and Integration Hub
• Practical experience with ITSM module configuration and CMDB management
• Hands-on experience managing ServiceNow data migrations using Transform Maps, import sets, and scheduled imports
• Experience supporting UAT, cutover planning, and post-go-live stabilisation in client-facing programs
• Ability to independently manage client deliverables with minimal supervision in a distributed team environment

Certifications (preferred, not limited to)

• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (ITSM, HRSD, or equivalent module)
• ITIL v4 Foundation

Nice to Have

• Experience in a global IT services or managed services environment
• Exposure to FedRAMP, GDPR, or other compliance frameworks within a ServiceNow context
• Familiarity with middleware or API management platforms such as n8n, MuleSoft, or Azure Integration Services
• Experience with CI/CD practices for ServiceNow development including Git-based update set management and the Automated Testing Framework

• Strong technical ownership: capable of driving complex deliverables end-to-end without requiring close supervision
• Platform depth across the ServiceNow stack with the ability to move between administration, development, and integration work as priorities demand
• Clear communicator with both technical peers and non-technical client stakeholders
• Analytical and structured in approach to problem-solving, with a preference for scalable, well-documented solutions
• Reliable under pressure: able to manage concurrent workstreams and shifting priorities without compromising quality
• Growth mindset: positioned to evolve from individual technical contributor toward a broader platform leadership role as the function matures