Position Title: Team Leader – Sr./Field Service Coordinator

Location: 

Description:

Currently seeking a motivated Field Service Coordinator (FSC) having at least 4+ years’ experience who will work under the direct leadership of Regional Field Service Manager as a part of 24x5 Back-office operations team, this role will be responsible for Top-Down management of resources/Techs , Post-Onboarding Formalities, managing their skillset, Utilizations, Trainings, Background check management etc. This is a fulltime role and requires the ability to plan, multi-task and follow through on assigned tasks.

Responsibilities

• Responsible for developing Technicians, promoting teamwork, and fostering open and effective communication environment that targets to “Deliver a Quality Experience”.
• Establish a strong connect & manage the resources in the assigned region, by fostering an environment of effective communication.
• Work closely with GSC team (Service Desk) to ensure all the dispatch tickets falling under your region are covered by suitable engineers.
• Responsible to work with Talent Acquisition team to work on New Requirements.
• Be a part & lead different rounds of Vetting/Screening & ensure that we capture the results to ensure we have a quick turnaround to TA as well as the Field Engineer.
• Would be responsible to manage the post-onboarding formalities with the engineer & ensure we touch base critical project requirements as well.
• Manage & uplift the current skill level with the existing engineer pool & support in creation of Heat Map for the skill.
• Responsible to manage & deliver any project specific training to the pool of engineers shortlisted from your region to be a part of this project.
• Must know the forecast about the Job and work task to be given to the engineers in advance. The engineer should be fully skilled for the job he/she is deputed
• Work closely with regional manager to check engineers’ monthly expenses and coordinate with finance to ensure that the expenses paid on time to engineers and keep the monthly record of the expenses.
• Ensure an environment that promotes effective communications, positive employee relations and teamwork; Motivate, empower, develop and, as appropriate, recognize and reward individual and team achievements

Must Have

• Basic Understanding of EUC, Networking, Server, Storage etc.

Qualities and Skills required: Essential

• Able to demonstrate the ability to undertake the above responsibilities 
• Excellent interpersonal skills
• Good problem-solving and analytical skills
• Effective written communication skills 
• A passion for Structure Improvement 
• Experienced professional 
• Excellent written and verbal communication skills
• Willingness to support and mentor junior staff 
• Excellent customer facing/customer service skills 
• Able to work under pressure and meet deadlines 
• Able to manage sensitive and sometimes confidential information 
• Self-motivation and able to take responsibility 
• Able to demonstrate initiative and a proactive approach to daily tasks