Printer (Lexmark) Support-EUC L2

Job Description

Job summary:

We are seeking an experienced print Administrator to manage and support Print Environment. Need a candidate to manage and work on the printers, print servers, configurations, installations, validations, troubleshooting issues.

Print Support responsibilities

• Knowledge of printers, plotters, Printing from Mainframe.
• Mainframe >> VPS >> VPSX
• OCR - documents from Mainframe - hold the queue in Mainframe and release to fix print issues
• Software installation and upgrades activities.
• Badge Authentication and badge issues.
• Printer troubleshooting issues like driver installation, mapping of printers, print queues, new printer requests.
• How to handle hardware issues related to printers.
• Managing print services on the server.
• Patching activities on print servers and validations.
• Leading the vendor calls.
• Health checks, weekly highlights, monthly reports.
• Handling p1, p2 tickets and handling MI’s.
• RCA.
• Creating and reviewing the SOP’s.
• Monitor and manage enterprise print services using OMPlus and LRS VPSX for print job routing, auditing, and failover.

Skills Required: -

• OMPlus- For centralized job control and monitoring.
• LRS VPSX – For output management and delivery.
• HP Web Jetadmin- for Device discovery, configuration, and firmware updates.
• Troubleshoot and resolve user print issues – Including print error, Print queue issues, new printer requests and connectivity problems.
• Manage print drivers and firmware upgrades.
• OS knowledge ( Windows Server/Unix server )

EXP -  8+ years

Location  -  India, USA, Mexico