IT support Technician: EUC H&F

Job Description:

• Required to travel to different branches of the bank scattered across MN to support the end users with IT-related issues. Should drive.
• Hardware support: Installing, configuring, and maintaining end-user devices like laptops, desktops, tablets, and printers. monitors, docking stations
• Software support: Installing, configuring, troubleshooting, and fixing the software
• Printer support: Install and configure printers at branches and on endpoints.
• Service Management:  Good knowledge of the ServiceNow ticketing tool to track, monitor, and update the tickets assigned.
• IMAC execution for all EUC hardware and software
• Patch Management, vulnerability management: Install security patches to remediate vulnerabilities
• EUC Asset Management: Managing and maintaining inventory of all hardware in the stock room and updating the status in ServiceNow CMDB.
• Knowledge of networking devices like switches, routers, IP configurations, Access points, etc.
• Monitor network performance, troubleshoot issues, and perform routine maintenance on network hardware and software, including routers, switches, and firewalls. 

•  Service coverage is assumed to be 8x5
• Support hours are assumed to be local business hours with no multilingual requirements other than English and the local language