IT Warehouse Subject Matter Expert (SME)
Singapore
Job Description
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1. Job Title |
IT Warehouse Subject Matter Expert (SME) |
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2. Department |
Depot Services / IT Asset Management |
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3. Location |
Singapore |
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4. Work Model |
On-site |
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5. Reports To |
Depot Operations Manager |
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6. Direct Reports |
Depot Staff (as assigned) |
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7. Level |
Senior / SME Level |
8. Role Summary / Job Purpose
The IT Warehouse SME is responsible for overseeing end-to-end depot and warehouse operations, ensuring operational excellence, inventory accuracy, and compliance with organizational and client standards. This client-facing leadership role contributes to service delivery success, process optimization, and continuous improvement of IT asset lifecycle management.
9. Key Responsibilities
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- Lead end-to-end depot and warehouse operations ensuring SLA adherence and operational efficiency.
- Oversee IT asset lifecycle management including receiving, staging, configuration, shipping, and disposal.
- Supervise inbound/outbound logistics, storage optimization, and quality control processes.
- Maintain accurate asset records in ERP, WMS, and ticketing systems.
- Serve as primary client-facing contact for depot operations and present performance reports.
- Coordinate cross-functional teams, vendors, and service delivery managers to resolve escalations.
- Implement ISO, ITAD, and compliance best practices for security and data handling.
- Drive continuous improvement initiatives to enhance depot performance and customer satisfaction.
10. Required Skills
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- Technical Skills:
- IT hardware handling (servers, laptops, networking devices)
- Technical Skills:
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- ERP/WMS systems proficiency
- Inventory management & reporting tools
- Functional Knowledge:
- Depot workflow management (inbound/outbound logistics)
- SLA management & compliance standards
- Client communication & presentation skills
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11. Tools / Systems / Technical Knowledge
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- ServiceNow or equivalent ticketing system
- ERP / WMS platforms
- Asset Management Systems
- Microsoft Office (Excel, PowerPoint, Outlook)
- Reporting & compliance tracking tools
12. Decision-Making Authority
Authorized to make operational decisions regarding depot workflows, inventory control, process improvements, and escalation handling. Provides recommendations to leadership on cost optimization and performance improvements.
13. Problem-Solving Complexity
Handles moderate to complex operational challenges involving logistics coordination, inventory discrepancies, SLA risks, and client escalations. Requires analytical decision-making and independent problem resolution.
14. Stakeholder Management / Influence
Engages with clients, depot staff, logistics vendors, service delivery managers, and senior leadership. Highly client-facing role with cross-functional influence and operational leadership responsibility.
15. Education & Certification Requirements
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- Bachelor’s degree in IT, Supply Chain, Logistics, or related field (preferred).
- Preferred certifications in IT asset management, supply chain, or ISO/ITAD standards.
16. Experience Requirements
Minimum 5+ years of experience in IT hardware handling, staging, depot or warehouse management with demonstrated leadership and client-facing exposure.