IT Support Technician- EUC L2 1 1 1

Job Description: IT Support Engineer

Role Summary

We are seeking an experienced IT Support Engineer with strong hands-on expertise in end-user support, desktop operations, and server administration. The ideal candidate will have a balanced skill set across endpoint management, virtualization, and application support, with the ability to work in enterprise environments and ensure high service availability and user satisfaction.

Required Technical Skills (Weightage Aligned)

• SCCM / Endpoint Management – 4/5
• Desktop Support (Windows OS, peripherals, user troubleshooting) – 4/5
• VMware Virtualization – 3/5
• Server Administration (Windows Server, AD, DNS, DHCP, GPO) – 3/5
• Application Management & Support – 3/5
• Citrix (user support, access, troubleshooting) – 2/5

Core Skills

• Infrastructure: Windows Client & Server, Active Directory, DNS, DHCP, Group Policy, VMware
• Endpoint Management: SCCM
• Support & Operations: Incident & Problem Management, SLA Compliance, Documentation
• Soft Skills: Customer Service, Troubleshooting, Communication, Team Collaboration, Time Management

Preferred Qualifications

• Experience working in enterprise or corporate IT environments
• Familiarity with ITSM tools such as ServiceNow
• Strong customer-facing and communication skills
• Ability to work independently and manage multiple priorities