IT Support Engineer-Infra L1 H&F Tech

Job Summary:

The Infra L1 H&F Technician is responsible for providing on-site support in data centre environments. Key responsibilities include monitoring system performance, managing service desk tickets, and supporting remote teams with hands-on tasks such as equipment installation, cable management, and basic troubleshooting.

Key Responsibilities:

• Monitor system performance and health.
• Manage service desk tickets for the London site and support other sites as needed.
• Liaise with third-party portals (e.g., Digital Realty, Equinix).
• Perform regular hardware checks and troubleshooting.
• Ensure optimal temperature and environmental conditions are maintained.
• Occasionally conduct disk wipes.
• Coordinate with other teams to resolve issues.
• Conduct device stability checks.
• Manage data centre (DC) access.
• Oversee inbound and outbound equipment logistics.
• Document issues and resolutions in detail.
• Assist with equipment installation, upgrades, or deinstallation tasks.
• Support data centre operations based on service desk tickets.
  
  

Scope of Work:

• Must have prior experience working in a data centre environment.
• Responsible for rack and stack activities under the direction of remote support engineers.
• Provide hands-and-eyes support; remote teams handle technical configurations.
• Physically install equipment, connect cables, and offer console access to remote engineers.