IT Support Engineer-HAM

EMEA - Hardware Asset Management Analyst

Job Details

• The IT provisioning team is responsible for provisioning and deploying hardware to users in the EMEA region and the timely and accurate recovery of assets.
• The provisioning specialist will have key responsibilities focused on management of cases through the ticketing system, provisioning and deploying hardware to end users, shipping & receiving, logistics, and ticketing tasks.
• Your primary focus will be providing hardware to new employees, users who require replacements through our Break-fix process, working hardware provisioning cases, shipping asset recovery kits, tracking shipments, working asset collection cases, and updating asset records.
• Is a fast-paced environment and we are looking for someone who can hit the ground running to manage multiple responsibilities and projects while producing high-quality work.

Responsibilities:

• Managing case-work through our ticketing system. Deploying and assigning hardware to users.
• Contacting internal and external users for pickup and delivery information Assembling collection boxes
• Shipping asset return kits to internal and external users Updating asset inventory records and support cases Shipping and receiving Assets

Required Skills/Experience:

• Experience with Support Ticketing Systems
• Proficient in Microsoft Excel, Google Sheets or similar software Excellent interpersonal skills; ability to articulate verbally and written
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
• Ability to juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
• Exhibit attention to detail Demonstrate initiative
• Ability to work independently