IT Support Engineer - EUC L2

JD IFF Next Generation

This job is responsible for ensuring the human health and environmental safety of flavor & fragrance ingredients and new technologies, and the compliance of IFF fragrance & flavor ingredients and new technologies with appropriate chemical control, health and environmental safety regulations. Position requires OSHA certification as knowledge of internal IFF safety regulations and policies.

We are seeking a highly skilled and forward-thinking Level 2 IT End-User Computing (EUC) Support Engineer to join our dynamic team. This role goes beyond traditional desktop support, requiring expertise in modern workplace technologies, AI-driven solutions, and enterprise infrastructure. The ideal candidate will be a technology champion, passionate about delivering exceptional user experiences, driving innovation, and supporting complex IT environments in a fast-paced, global organization.

As part of the Site Technology Servicing team, we provide onsite IT technical support to all IFF Offices / Plants / Labs within our scope, which includes all users and onsite hardware within the locations described within the job description.

Key Responsibilities:

This also includes but is not limited to:

   End-User Support & Troubleshooting

• Provide advanced Level 2 support for Windows, macOS, and mobile devices.
• Manage and resolve issues related to Teams Voice, Surface Hub 3, AV & VC solutions, and follow-me printing technologies.

   Modern Workplace & GenAI Enablement

• Support and promote Generative AI tools and automation solutions to enhance productivity.
• Act as a technology evangelist, identifying opportunities to improve user experience through AI and modern EUC solutions.

   Infrastructure & Networking

• Assist with network connectivity, Wi-Fi troubleshooting, and basic infrastructure support.
• Collaborate with infrastructure teams for office fit-outs, relocations, and manufacturing plant IT setups.

    Project Support

• Participate in tech refresh projects, new office setups, and IT infrastructure deployments.
• Work closely with vendors and internal teams to ensure timely and quality delivery of IT projects

Training & Continuous Improvement

• Deliver user training sessions on new technologies and best practices.
• Identify and implement process improvements to enhance IT service delivery and user satisfaction.

Vendor & Stakeholder Management

• Work effectively in a matrix MNC environment, coordinating with outsourced vendors and internal stakeholders.

Asset / stock management / E-Wast3

Technical Expertise:

• Strong knowledge of Windows 10/11, macOS, and Microsoft 365 ecosystem.
• Hands-on experience with Teams Voice, Surface Hub 3, AV/VC solutions, and printing technologies.
• Familiarity with network fundamentals, VPN, and Wi-Fi troubleshooting.
• Exposure to GenAI tools and their application in workplace productivity.
• Local BMS Solutions

Professional Experience:

• Minimum 3–5 years in IT EUC support roles, preferably in a multinational matrix organization.
• Experience working with outsourced vendors and managing service delivery.

Preferred Qualifications:

• IT certifications such as Microsoft Certified: Modern Desktop Administrator, ITIL Foundation, or equivalent.
• Experience in manufacturing plant IT environments.