IT Support Engineer - EUC L2

Designation: Desktop Support Engineer

JD - Desktop Support Engineer

• Performs general technical support and troubleshoots desktop systems software and hardware. 
• Performs computer hardware and software installation and configuration. 
• Troubleshoots general problems under the direction of a higher level of support. 
• Investigate system problems and provide solutions using specific product knowledge, system utilities, and operating environment. 
• Follows established processes and procedures to plan, install, test, and implement computer system hardware or software technologies. 
• Install, test, and repair computer systems on the customer site. 
• Interact with customers responding to technical questions or requests for information. 
• Diagnose and resolve issues that span both desktop.
•  Stay updated with the latest technologies and best practices in desktop support.