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IT Field Engineer

Post Date:  Nov 10, 2025
Location: 

Melbourne

Company:  AVASO TECH PRIVATE LIMITED

Position: IT Field Engineer

Key Duties / Responsibilities:

  • Provide advanced Level 2 support for Windows, macOS, and mobile devices.

  • Troubleshoot Teams Voice, Surface Hub 3, AV/VC, and printing solutions.

  • Support Generative AI tools and automation for modern workplace enablement.

  • Assist in network connectivity, Wi-Fi troubleshooting, and infrastructure coordination.

  • Participate in IT refresh projects, new office setups, and IT deployments.

  • Deliver user training sessions and drive process improvements.

  • Manage vendors and stakeholders in a matrix environment.

  • Handle IT asset management, stock control, and e-waste disposal.

  1. Desktop/Laptop Support: Troubleshoot hardware/software, install OS, perform upgrades.

  2. Server Maintenance: Replace drives, PSUs, DIMMs; perform system updates and fixes.

  3. Storage Systems: Maintain SAN/NAS devices, plan capacity, and replace faulty parts.

  4. Network Infrastructure: Configure CISCO switches/routers, ensure connectivity, apply security.

  5. Cisco Router Support: Troubleshoot and maintain routers, firmware updates.

  6. Rack & Stack: Install, cable, and optimise server racks and network devices.

  7. Documentation: Maintain hardware records, prepare reports, document procedures.

  8. User Support: Train users and communicate technical guidance effectively.

  9. Emergency Response: Provide on-call support for urgent issues.

Qualifications & Skills:

  • Bachelor’s in IT/Computer Science (or equivalent experience).

  • Certifications like CompTIA A+, Network+, or CCNA preferred.

  • Proven IT field support experience.

  • Strong hardware, networking, and Cisco router knowledge.

  • Excellent communication and teamwork skills.

  • Physically fit, willing to travel, and able to handle equipment.

Desired Skills & Experience:

  • 5+ years of enterprise IT support experience.

  • Knowledge of Windows 7/10, Active Directory, Office 365, DHCP, DNS.

  • Familiarity with ServiceNow or similar ITSM tools.

  • Good prioritisation, communication, and decision-making skills.

  • Proficient in Windows 7/10, Active Directory, Office 365, SharePoint, DHCP, DNS.

  • Experience with ServiceNow or similar ticketing tools.

  • Strong decision-making, prioritisation, and self-discipline.

  • Act as the first point of IT contact for the site.

  • Provide end-user desktop/laptop support and smart hand assistance for network & servers.

  • Handle software installations, onboarding/offboarding, and IT asset sanitisation.

  • Deliver executive/VIP support and assist backend teams with network/server issues.

  • Manage IP phones, VC systems, printers, and application issues.

  • Troubleshoot Windows 10, Office 365, VPN, and SharePoint.

  • Maintain office IT asset records and coordinate vendor support.

  • Participate in IT projects and BAU operations (SLA, CSAT, ticket management).

  • Lead documentation, process alignment, and onsite training activities.

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