IT Executive

Job Summary:

Executive – IT is responsible for overseeing day-to-day IT operations, managing system administration, user support, network infrastructure, and IT asset management. This role ensures seamless IT service delivery, supports business continuity, and implements best practices in IT infrastructure and security.

Key Responsibilities:

• Provide first and second-level support for hardware, software, and network-related issues.
• Administer and maintain desktops, laptops, printers, servers, and other IT equipment.
• Install, configure, and troubleshoot operating systems and application software.
• Monitor and manage network performance, backups, and security protocols.
• Manage user accounts, access rights, and IT onboarding/offboarding processes.
• Coordinate with vendors for procurement, maintenance, and support of IT assets.
• Ensure compliance with IT policies, procedures, and cybersecurity standards.
• Assist in implementing and managing enterprise tools such as Microsoft 365, Active Directory, and antivirus systems.
• Prepare and maintain IT documentation, including asset inventory, incident logs, and network diagrams.
• Support the IT Manager in planning and executing IT projects and upgrades.

Required Skills & Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 3–5 years of hands-on IT support/administration experience.
• Strong knowledge of Windows OS, MS Office 365, networking (LAN/WAN), and basic server administration.
• Experience with Active Directory, DNS, DHCP, and basic firewall/router configurations.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work independently and prioritize tasks under pressure.

Preferred Qualifications:

• Certifications such as Microsoft Certified: Modern Desktop Administrator, or CCNA.
• Familiarity with cloud platforms (e.g., Azure, M365) and remote support tools.