Job Description

Job Title: Executive – Global People Shared Services

Department: Global People Shared Services

Location: Mohali, India

Work Model: Work from Office

Reports To: SME – Global People Shared Services

Level: Executive

Role Summary / Job Purpose

To support end-to-end Global People Shared Services operations by delivering accurate, timely, and compliant HR administrative and operational services across geographies, ensuring consistent employee experience aligned with Avaso standards.

Key Responsibilities

• Employee and Contractor onboarding, offboarding, employee lifecycle changes, and documentation.
• Maintain and update employee records in HR systems with a high level of accuracy and data integrity.
• Support payroll, benefits administration, and statutory compliance by coordinating with internal and external stakeholders.
• Respond to employee queries within defined SLAs, ensuring professional and resolution-focused communication.
• Assist in audit preparation, data validation, and reporting requirements.
• Ensure adherence to global HR policies, SOPs, and data privacy standards.
• Support process improvement initiatives to enhance efficiency and service quality.

Required Skills

Technical Skills

• Knowledge of HR operations, employee lifecycle management, and compliance processes.
• Basic understanding of payroll and benefits administration.

Functional Skills

• Strong attention to detail and documentation skills.
• Effective written and verbal communication.
• Time management and ability to handle multiple tasks.

Tools / Systems / Technical Knowledge

• HRIS platforms (SuccessFactors, or equivalent)
• MS Excel, Word, PowerPoint
• Ticketing or case management systems

Decision-Making Authority

Manages assigned transactions and employee requests under the supervision of SME within defined policies and SOPs.

Problem-Solving Complexity

Handles routine to moderately complex operational issues by applying standard procedures with limited ambiguity.

Stakeholder Management / Influence

• Internal stakeholders include India and Global employees, HR Business Partners, Payroll, Finance, Talent Acquisition and IT teams.
• Non-client facing role with cross-functional coordination.
• Influence on peer and operational team level.

Education & Experience

Bachelor’s degree in human resources, Business Administration, or a related field.

1–2 years of experience in HR shared services, people operations, or HR administration.

Atleast 1 year of experience working in a global shared services environment