Executive - Application Developer

Job Title: Application Developer

Location: [Mohali]

Experience: 1–3 Years

Job Type: Full-Time

Department: IT Support / Service Management

Job Summary:

We are seeking a proactive and technically skilled Application developer to join our IT support team. The ideal candidate will have 1–3 years of experience in providing technical support, troubleshooting IT issues, and working with JavaScript , Rest API, and ServiceNow for development and customization tasks.

Key Responsibilities:

• Log, track, and resolve incidents and service requests using ServiceNow.
• Develop and customize ServiceNow applications using JavaScript and Rest API and related technologies.
• Assist in maintaining IT documentation, knowledge base, and standard operating procedures.
• Escalate unresolved issues to appropriate internal teams or vendors.
• Ensure timely resolution and follow-up on all support tickets.
• Participate in IT projects and contribute to process improvements.
• Provide first-level technical support to end-users via phone, email, or ticketing system.
• Troubleshoot hardware, software, and network-related issues.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1–3 years of experience in IT support/helpdesk roles.
• Strong knowledge of basic IT troubleshooting (Windows, networking, printers, etc.).
• Hands-on experience with JavaScript and Rest API for scripting and automation.
• Experience in ServiceNow development (forms, workflows, business rules, client scripts) would be preferable
• Familiarity with ITIL processes is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.

Preferred Certifications (Optional):

• ServiceNow Certified System Administrator
• ITIL Foundation Certification
• CompTIA A+ or similar

Work Environment:

• On-site (based on company policy)
• Rotational shifts may be required