Desktop Support Technician-EUC L2

Key Responsibilities

• Provide onsite support for desktops, laptops, tablets, mobile devices, printers, MFDs, monitors and peripherals.
• Support Windows, Apple devices, Microsoft Office and enterprise applications.
• Support networking devices, communication rooms, conferencing systems, digital signage, POS devices and retail technologies.
• Perform Hands & Feet support for Network, Server and Storage teams.
• Execute IMAC (Install, Move, Add, Change, Decommission) activities.
• Deploy new hire devices and re-image returned equipment.
• Maintain CMDB and asset inventory.
• Respond to dispatch tickets within agreed SLAs.
• Support retail store openings, relocations, refreshes and closures.
• Provide VIP support when required.
• Maintain documentation, ticket updates and customer sign-offs.
• Follow Information Security and Health & Safety policies.

Required Technical Skills

• Windows 10/11
• Microsoft 365
• Active Directory
• Basic Azure AD
• Hardware & Printer Troubleshooting
• LAN/Wi-Fi & TCP/IP
• VPN Support
• Apple macOS
• Video Conferencing Systems
• ITSM tools (ServiceNow or similar)
• Asset Management / CMDB
• Basic Server & Network Hands-and-Feet Support

Experience

3–5 years of End User Support / Field Services experience in enterprise environments. Retail support experience preferred.

Working Hours

09:00 AM – 05:00 PM (8x5 Business Hours)

Language -: Local + English