Deskside Installation Technician

Position: Deskside Installation Technician (Onsite )
Location: London, UK
Employment Type : Full-time contractor
Experience : 3+ years 
Language Required: English 

Company Overview:AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.We are currently hiring  for an experienced IT Support Engineer to join our onsite support team in London, United Kingdom.

Job Description

• As part of the Site Technology Servicing team, the Deskside Installation Technician will provide onsite IT support focused on installation, deployment, and handling of end-user hardware within the defined project scope.
• The size of the team shall be based on one person being able to carry out on average of 15 desk deployments during a shift (although this is only an indicative figure for resource planning purposes and excludes any time spent on logistics, data entry e.g. Reporting, travel, etc.
• The referenced deployment volumes are indicative estimates for planning purposes only and shall not constitute a binding SLA, KPI, minimum commitment, or performance guarantee.)
• The team shall predominantly be made up of Installation Technicians.
• The team shall perform tasks, but not limited to the following: Deployment of the thin client devices to the users’ desks and decom of existing hardware Where applicable and agreed on a country-by-country basis, the decommissioning and removal of all legacy equipment back to the client central location (to be made ready, including packing, for collection by the Supplier's disposal / re-marketing provider)
• Nightly reporting, including the total number of devices, number of successful deployments and number of failures with reason why, as defined by the client. Validating client end user data via a desk-side visit as part of the agreed end user survey

Responsibilities

• Supplier shall use commercially reasonable efforts to support mutually agreed project timelines, subject to customer dependencies, access availability, site readiness, and third-party coordination.
• Perform day-to-day project management duties related to project including the production of daily, weekly and monthly reports for the Deployment Stream, though the reporting obligations shall be limited to standard operational reporting formats mutually agreed between the Parties and subject to change control
• Supervise and coordinate all team members to keep workflow on track
• Regularly communicate project status to project stakeholders
• Evaluate potential problems and technical issues and develop solutions
• Raise requests to support engineering and project teams
• Resources need to work in line with client policies & guidelines. Any material policy changes impacting Supplier obligations, cost, delivery timelines, or operational processes shall require mutual written agreement.