Deskside Installation Technician

KEY DUTIES & RESPONSIBILITIES

As part of the Site Technology Servicing team, the Deskside Installation Technician will provide onsite IT support focused on installation, deployment, and handling of end-user hardware within the defined project scope.

Installation & Preparation Activities

• Unpacking, preparing, and building thin client devices
• Maintaining inventory of devices and legacy hardware
• Validating UBS end-user data via desk-side visits as part of the agreed end-user survey
• Data wiping of legacy hardware using Blanco software application
• Shift handover including completed tasks, issues, and planned activities for the next shift
• Handling logistics, including movement of equipment and disposal of packaging in coordination with building management
• Stock management and inventory updates, ensuring UBS CMDB (ISAC) is updated accurately

Deployment Activities

• Deployment of thin client devices at user desks and decommissioning of existing hardware
• Decommissioning and removal of legacy equipment to UBS central location (including packing for collection by disposal/re-marketing provider, where applicable)
• Validating UBS end-user data via desk-side visits as part of the agreed end-user survey
• Achieving an average of 15 desk deployments per shift (excluding logistics, reporting, and travel time)
• Preparing nightly reports including:
• Total number of devices deployed
• Number of successful deployments
• Number of failed deployments with reasons

PROJECT RESPONSIBILITIES

• Work closely with internal and external migration teams to ensure timely completion of assigned tasks
• Perform day-to-day project coordination activities, including preparation of daily, weekly, and monthly reports for the deployment stream
• Supervise and coordinate team members to ensure workflow is on track
• Communicate project status regularly to stakeholders
• Identify potential issues and develop solutions
• Raise requests to support engineering and project teams
• Ensure all activities are performed in line with UBS policies and guidelines

TRAINING & PREREQUISITES

• Training will be provided by the customer for the defined scope and responsibilities
• All resources must comply with customer policies, safety standards, and operational guidelines

MANDATORY COMPLIANCE CHECKS (PER RESOURCE)

• Identity Check
• Right to Work Validation
• Global Background Check
• Address History (Last 5 Years)
• Relatives & Relationships (Self-Declaration)
• External Directorship and Positions (Self-Declaration)
• External Directorship (Database Verification)