Depot Executive
Mohali
Depot Executive
Job Description Structure
|
Section No. |
Component |
Description |
|
1 |
Job Title |
Depot Executive |
|
2 |
Department |
SCM |
|
3 |
Location |
Global |
|
4 |
Work Model |
Office |
|
5 |
Reports To |
Manager/ Team Lead |
|
6 |
Direct Reports |
If any, otherwise put 0 |
|
7 |
Level |
Third Level |
8. Role Summary / Job Purpose
Responsible for monitoring and executing service tickets received from client systems and ensuring smooth depot operations. Acts as a communication bridge between global clients, depot engineers, and internal teams to ensure SLA adherence and service quality.
9. Key Responsibilities
-
- Monitor and manage service tickets within SLA.
- Coordinate with depot engineers for execution of IT support tasks.
- Handle first-level escalations and assist in RCA preparation.
- Maintain accurate documentation and reporting.
- Ensure proper inventory coordination and equipment utilization.
- Communicate proactively with clients regarding ticket updates.
- Support continuous improvement initiatives.
- Maintain reporting accuracy using Microsoft Excel.
10. Required Skills
Technical Skills:
-
- IT Infrastructure knowledge
- Basic Networking (LAN/WAN)
- End User Computing (Desktop/L1)
Functional Skills:
-
- Customer service orientation
- Strong communication skills
- Problem-solving and multitasking ability
11. Tools / Systems / Technical Knowledge
-
- ServiceNow or equivalent ITSM tool
- Microsoft Excel (Intermediate)
-
- Microsoft Office Suite
- Basic enterprise hardware knowledge
12. Decision-Making Authority
-
- Prioritize tickets within SLA
- Escalate incidents based on severity
- Recommend operational improvements
- No independent financial authority
13. Problem-Solving Complexity
Moderate complexity; handles structured operational tasks requiring analytical thinking.
14. Stakeholder Management / Influence
Client-facing role coordinating with global clients, depot engineers, service delivery managers, and cross-functional teams.
15. Education & Certification Requirements
Mandatory: Bachelor’s Degree (IT preferred)
Preferred: ITIL Foundation, Basic Networking Certification (optional)
16. Experience Requirements
1–2 years in L1 Service Desk / IT Support / Depot Operations with exposure to ITSM tools.