Depot Deskside support - EUC L1

Post Date: Nov 3, 2025

Location:

Trang Bom

Company: AVASO TECH PRIVATE LIMITED

Job Description

Job Title: Depot Deskside support

Key Responsibilities –

CIS Deskside Support with strong Experience in Maintaining, analyzing, troubleshooting, and repairing hardware and computer systems (Mac and Windows) is the job of deskside support.
Tech-savvy people who are self-motivated enough to provide consistent customer support with minimal supervision will thrive in this role.
On any given day, deskside support professionals perform on-site or remote servicing, repair, and installation of computer hardware, software, and networks.
Responsible for Asset audits and maintain the tech bar asset inventory. Must record all the asset related transactions into ticket.
Should have a fair knowledge about network and AV equipment and able to identify the cause and log vendor calls.
Most deskside support professionals work full time in an office environment. However, many do not work common nine-to-five hours. Due to their vital role in supporting businesses 24/7, they may be required work nights or weekends.
Deskside support technicians take repair requests in person and by email, phone, or live chat.
Offer Customer Service, Problem-Solve Computer Issues, Provide Hardware and Application Support, Install Software Upgrades, Create and Maintain Documentation, Offer Customer Service, Problem-Solve Computer Issues, Provide Hardware and Application Support
Travel to Below site in case Needed, Travels and accommodation shall be paid back on Receipt basis

PMO Site Address: 8-12-13 FL The Metropolitan Tower, 235 Dong Khoi St, Dist 1, HCMC, Vietnam (South)

Job Requirements Essential Skills:

Nice to Have Skills.

Qualifications:

• A+ certification or equivalent knowledge

• Hardware / OEM warranty certifications

• MAC certification

• Familiarity with ITIL processes

Travel required: NO