Configuration Management Database (CMDB) Manager

Job Description – Configuration Management Database (CMDB) Manager

Role Overview

We are seeking a Configuration Management Database (CMDB) Manager to oversee the integrity, accuracy and effectiveness of our enterprise CMDB. Located in Chennai, India, this role ensures that the CMDB supports IT service management (ITSM) processes and serves as a reliable source of truth for configuration items (CIs). The CMDB Manager will lead CMDB operations, drive data quality improvements and oversee discovery, reconciliation and integration activities.

Key Responsibilities
•    Administer and evolve the CMDB: Lead the administration of the ServiceNow CMDB, ensuring data accuracy and completeness across all configuration items. Define and implement policies, procedures and governance frameworks aligned with the Common Service Data Model (CSDM).
•    Cross‑functional collaboration: Work closely with ITSM, IT asset management (ITAM), change, incident and problem management teams to align CMDB data with service management processes. Engage with platform, network and infrastructure teams to support accurate CI relationships across on‑premise and cloud environments.
•    Data quality and audits: Oversee regular audits and certification activities to verify data integrity; identify and rectify discrepancies. Develop dashboards and health reports that provide insights into CMDB completeness, correctness and compliance.
•    Automation and integration: Drive automation and integration efforts to populate the CMDB from discovery tools, cloud platforms and third‑party systems. Leverage AI‑enabled discovery and reconciliation where applicable.
•    Continuous improvement: Champion continuous improvement of CMDB maturity and value; implement best practices for data modelling, relationship mapping and CI lifecycle management.

Required Qualifications

•    Education: Bachelor’s degree in Information Systems, Computer Science, Engineering or a related discipline. A master’s degree in information management or data engineering is beneficial.

•    Experience: 8–10 years of experience in configuration management or IT service management, including at least 5 years administering the ServiceNow CMDB. Experience in implementing CMDB discovery, service mapping and integrations across complex, hybrid IT environments.
•    ITIL expertise: Strong understanding of ITIL configuration and asset management principles; ITIL 4 certification is highly desirable.
•    ServiceNow certifications: Relevant ServiceNow credentials such as Certified Implementation Specialist – CMDB (CIS‑CMDB), Certified

Implementation Specialist – Discovery, or Certified Technical Architect. Knowledge of CSDM and Service Graph Connector technology is a plus.

•    Communication: Demonstrated experience coordinating with business stakeholders. Excellent communication skills to explain complex data models and governance concepts to non‑technical audiences.

•    Analytical skills: Strong analytical and problem‑solving abilities with meticulous attention to detail.

•    Cloud and automation: Experience with cloud discovery tools (AWS, Azure, GCP), container orchestration (Kubernetes) and automated configuration management solutions. Familiarity with DevOps and infrastructure‑as‑code approaches is advantageous.


Preferred Qualifications

•    Data governance: Experience implementing data quality and governance frameworks; knowledge of data catalogue and metadata management tools.
•    Security and compliance: Familiarity with compliance standards (e.g., ISO/IEC 20000, SOC 2) and security best practices for CMDB data.
•    Continuous integration/continuous deployment (CI/CD): Understanding of CI/CD pipelines and their impact on CMDB changes.

Desired Traits

•    Strategic mindset: Ability to align CMDB strategy with business objectives and IT transformation initiatives.
•    Innovation: Passion for leveraging emerging technologies (AI/ML, automation) to improve data quality and reduce manual maintenance.
•    Collaboration: Ability to build strong relationships across IT and business functions; effective communicator and influencer.

Employment Type and Location
•    Full‑time position based in Chennai, India.