Account Manager

Account Executive_Mid-Senior_Global_2026

1. Job Title

Account Executive (New Business & Strategic Accounts)

2. Department

Global Sales & Customer Success

3. Location

Global (EU / US / APAC)

4. Work Model

Flexible / Hybrid

5. Reports To

Regional Sales Manager

6. Direct Reports

0

7. Level

Mid–Senior (5–10 years)

8. Role Summary / Job Purpose

Commercial ownership of enterprise and regional accounts, focused on growth, retention, and structured new business development. Drives revenue expansion, supports complex multi-country deals, and ensures execution alignment between customer and delivery.

9. Key Responsibilities

- Own and grow assigned enterprise/regional accounts

- Develop and execute structured account plans

- Generate new business within accounts and new logos

- Support and lead complex multi-country deal pursuits

- Maintain pipeline accuracy and forecasting discipline in Salesforce

- Lead or support proposal development and pricing alignment

- Coordinate with Solutioning, Finance, Legal, and Delivery

- Manage customer relationships at Manager–Director level

- Identify risks, upsell, and cross-sell opportunities

- Ensure adherence to governance, pricing, and contract processes

10. Required Skills

- Strong commercial execution and negotiation capability

- Structured account management discipline

- Understanding of IT services and field services domain

- Stakeholder communication at mid-senior level

- Pipeline and forecasting rigor

11. Tools / Systems / Technical Knowledge

- Salesforce (pipeline, forecasting, reporting)

- MS Office (Excel, PowerPoint)

- Basic understanding of ITIL-based service delivery environments

12. Decision-Making Authority

- Account-level commercial decisions within defined thresholds

- Opportunity qualification and prioritization

- Input into pricing and commercial structuring

13. Problem-Solving Complexity

Moderate to complex; requires structured thinking across commercial, delivery, and customer constraints

14. Stakeholder Management / Influence

- Internal: Sales, Delivery, Finance, Legal, Solutioning

- External: Enterprise customers (Manager–Director level)

- Works under GAM for large global accounts

15. Education & Certification Requirements

- Bachelor’s degree (Business, IT, Engineering or related)

- MBA preferred

16. Experience Requirements

- 5–10 years in IT services or technology sales

- Experience in enterprise account management

- Exposure to multi-country or multi-service deals